HSBC Bank plc

Financial Ombudsman decision DRN4268091 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Sun Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss R complains about how HSBC Bank Plc has managed her loanTreatment in financial difficulty

remove any negative markers on Miss R’s credit file which had been placed there since July 2017Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4268091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.