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American Express Services Europe Limited

Financial Ombudsman decision DRN4264689 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr P complains that American Express Services Europe Limited (AMEX) did not properly administer his accounts, resulting in a default being unfairly placed on his credit file.Credit file reporting

Mr P complained to AMEX. He said it allowed unauthorised payments to be made from his account. He also complained that AMEX had sent incorrect statements, been poor in its administration and imposed unfair interest and charges.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4264689.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.