TSB Bank plc

Financial Ombudsman decision DRN4256175 Upheld

Upheldoutcome, as published by the Ombudsman

£8,000redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs M is unhappy that TSB Bank Plc has decided not to refund her, after she lost £8,000 to a safe account scam.APP scam refund refused

She’s also unhappy with the way TSB handled her complaint when she reported it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4256175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.