Lloyds Bank PLC

Financial Ombudsman decision DRN4242104 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

She is particularly concerned that the bank has recorded on her credit file that the joint account she had with her former husband was subject to an arrangement to pay.Credit file reporting

The bank accepts that the service it provided to Mrs F at this very difficult time in her life fell below an acceptable standard. In particular she was given misleading information by her local branch manager.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4242104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.