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Financial Ombudsman decision DRN4240148 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

online access to her accountIdentity checks and access

the poor service of not receiving a return telephone callService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4240148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.