TSB Bank plc

Financial Ombudsman decision DRN4238115 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains that TSB Bank Plc has been irresponsible in increasing his overdraft limit.Irresponsible lending

Mr A has a gambling addiction and he made TSB aware of this in October 2016.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4238115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.