Lloyds Bank PLC

Financial Ombudsman decision DRN4236525 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr A complains about the time it took for Lloyds Bank plc (trading as TSB) to deal with his request to recall a payment he made by mistake.Payment delayed or failed

I accepted that TSB provided Mr A with poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4236525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.