Santander UK Plc
Financial Ombudsman decision DRN4233864 Upheld
Upheldoutcome, as published by the Ombudsman
£2,510redress stated in the decision
Tue May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs S has complained Santander UK plc won’t refund money a fraudster took from her account.APP scam refund refused
They felt there was no reason to feel Mrs S was a vulnerable customer, despite her age.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4233864.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.