TSB Bank plc

Financial Ombudsman decision DRN4231297 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

TSB Bank plc mishandled his application for a credit card and it tried to close his complaint prematurely.Complaint handling

The bank made an error in giving Mr S incorrect information about what documentation he needed to take to the local branchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4231297.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.