NRAM Limited

Financial Ombudsman decision DRN4227406 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr and Mrs T complain that NRAM plc has unfairly refused their repayment proposals.Treatment in financial difficulty

I do consider there have been shortcomings in the customer service that NRAM has given Mr and Mrs T.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4227406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.