BuildStore Ltd

Financial Ombudsman decision DRN4216394 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mr K has referred to financial difficulty. A lender must deal fairly with a consumer in financial difficulty.Treatment in financial difficulty

Mr K complains that BuildStore Ltd mis-sold him a mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4216394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.