Secure Trust Bank Plc

Financial Ombudsman decision DRN4213255 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,990redress stated in the decision

Mon Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

ensure no adverse information about the hire purchase agreement is recorded against Mr B’s credit fileCredit file reporting

the car wasn’t of satisfactory quality when it was suppliedProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4213255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.