Santander UK Plc
Financial Ombudsman decision DRN4206959 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs T complain that Santander UK Plc has not done enough to try and recover the money they lost when they were the victims of a scam.APP scam refund refused
Santander has now offered to pay them a total of £250 in compensation which includes a further £60 for providing this incorrect information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4206959.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.