Vanquis Bank Limited

Financial Ombudsman decision DRN4205313 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

the bank did not tell Mr C that this would not happen and why. It also did not provide a final response letter within eight weeksComplaint handling

Mr C was provided with poor service from the bank in regard to the information provided about a new credit cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4205313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.