Leeds Building Society

Financial Ombudsman decision DRN4195507 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Leeds Building Society did not tell him that the proceeds from his late wife’s ISA had been transferred into an account earning a much lower rate of interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4195507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.