Lloyds Bank PLC

Financial Ombudsman decision DRN4194928 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs C originally made a complaint to Lloyds about payment protection insurance (PPI).Product mis-sold

I agree that the delay in providing clear information and in dealing with her complaint has caused Mrs C distress.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4194928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.