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American Express Services Europe Limited

Financial Ombudsman decision DRN4179862 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Amex had not registered a default against Mr B but had placed late payment markers on his credit fileCredit file reporting

Amex accepted that it had had taken a month to respond to his request that information sent via email be sent to him in a letterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4179862.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.