National Westminster Bank Plc

Financial Ombudsman decision DRN4173152 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

As well as what I’ve considered above, Miss H has raised some concerns about the way NatWest handled her request for help in 2009 and 2010. She says she was going through a period of financial instability and looking for a way to make things better.Treatment in financial difficulty

Miss H has complained that National Westminster Bank Plc (NatWest) mis-sold her an Advantage Private packaged bank account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4173152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.