National Westminster Bank Plc

Financial Ombudsman decision DRN4171036 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr G complains that he experienced problems and delays retrieving money from two dormant accountsPayment delayed or failed

It had, for example, failed to send him the right documentation at the outset, and had disregarded Mr G’s expressed preference for email communication, which delayed things furtherComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4171036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.