HSBC Bank plc

Financial Ombudsman decision DRN4170249 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr B complains HSBC Bank Plc didn’t help him when he got into financial difficultiesTreatment in financial difficulty

I can see that Mr B is very unhappy with the way HSBC handled his complaints.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4170249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.