Santander UK Plc
Financial Ombudsman decision DRN4169066 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Thu Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr K complains about how Santander UK plc has dealt with payments he made to it for a debt.Payment delayed or failed
Santander upheld Mr K’s complaint in part. It accepts it should have raised a complaint when Mr K raised this issue and has paid £50 compensation for that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4169066.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.