TSB Bank plc

Financial Ombudsman decision DRN4166381 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr H complains that TSB Bank plc refused to restore a promotional rate of interest to his accountInterest and rates

TSB told us its member of staff shouldn’t have promised Mr H that the offer would be reinstatedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4166381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.