HSBC Bank plc

Financial Ombudsman decision DRN4157920 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

complain that HSBC Bank Plc didn’t transfer the deposit for their house purchase when it agreed toPayment delayed or failed

HSBC accepts that the level of service it offered to Miss G and Mr K fell below what was expectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4157920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.