Santander UK Plc
Financial Ombudsman decision DRN4154887 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
I find that Santander’s reluctance to look properly at Mrs R’s complaint made more frustration and upset for her.Complaint handling
Santander’s adviser didn’t tell Mrs R it was going to be too late because an ISA transfer process would take too long.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4154887.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.