Lloyds Bank PLC

Financial Ombudsman decision DRN4146168 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs K says she did not appreciate she was taking out a (separate) loan when she borrowed money in 2011.Irresponsible lending

And that is not surprising given that it followed the death of a family member, which was the driving force behind Mrs K’s proposed legal action.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4146168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.