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Starling Bank Limited
Financial Ombudsman decision DRN4145788 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I agree the reason Mr D received for the refusal to set up the payee was incorrect and Starling Bank should have given him a clearer explanation when he tried to set up the payee.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4145788.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.