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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN4143791 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr C complains about delays by Volkswagen Financial Services (UK) Limited (VWFS) when Mr C wanted to end his Hire Purchase Contract early. Mr C says as a result of the delays arrears on his account increased from £700 to £1,600 which he would like written off.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4143791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.