Santander Consumer (UK) Plc

Financial Ombudsman decision DRN4134790 Upheld

Upheldoutcome, as published by the Ombudsman

£4,438redress stated in the decision

Fri Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any adverse entries it has made on his credit file in relation to the conditional sale agreement.Credit file reporting

was the car mis-sold i.e. did the dealer fail to tell Mr S the engine had been remapped thus voiding the warranty?Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4134790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.