TSB Bank plc

Financial Ombudsman decision DRN4124335 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

TSB Bank plc had a system issue which meant they couldn’t make their online payments.Payment delayed or failed

TSB also acknowledged Mr and Mrs W’s claims that they couldn’t export their accounting information, and that this had potentially affected their credit file.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4124335.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.