National Westminster Bank Plc

Financial Ombudsman decision DRN4120123 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Thu Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr P and Mrs S complain that National Westminster Bank Plc hasn’t responded in a positive or sympathetic way to the financial difficulties they have experienced which has resulted in substantial arrears accruing on their mortgage account.Treatment in financial difficulty

Mr P has complained about the difficulty of being able to engage in a constructive discussion with the bank to find a way forward.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4120123.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.