NewDay Ltd

Financial Ombudsman decision DRN4107081 Not upheld

Not upheldoutcome, as published by the Ombudsman

£147redress stated in the decision

Sat Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Ms E also complains that the level of interest Aquacard charges has changed over time and that it doesn’t give details of her interest rate on its statements.Interest and rates

Ms E complains that NewDay Ltd (trading as Aquacard) misled her when she called to talk about a payment arrangement and payment holiday last year. Ms E says Aquacard incorrectly said that no adverse information about her arrangements would be reported to the credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4107081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.