HSBC Bank plc

Financial Ombudsman decision DRN4107067 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

agreed to remove the remove the adverse information it had recorded on Mr C’s credit fileCredit file reporting

He complains that HSBC didn’t send him proof that the card was his despite asking it to on a number of occasionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4107067.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.