TSB Bank plc

Financial Ombudsman decision DRN4107058 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr D didn’t agree. He said that he didn’t think TSB ought to be able to deduct sums from the compensation payment, because those complaints predated his referral to the serviceComplaint handling

Mr D complains about the service outages he experienced following TSB Bank plc’s upgrade to it systems.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4107058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.