TSB Bank plc

Financial Ombudsman decision DRN4100441 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that TSB Bank plc lent him money although it shouldn’t have, because it knew that he had mental health problems.Irresponsible lending

Mrs M told TSB in 2012 that her husband had some problems which affected his ability to manage money.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4100441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.