National Westminster Bank Plc

Financial Ombudsman decision DRN4093869 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

She’s also raised concerns about the rate of interest on a personal loan she took at the same time.Interest and rates

Mrs H has complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to her in 2012.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4093869.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.