NewDay Ltd

Financial Ombudsman decision DRN4091934 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

This complaint is in regard to a default being recorded on his credit file.Credit file reporting

Mr M complains that NewDay Ltd told him his account would be placed on hold but this did not happen and a default was recorded. He says he was not sent notice ahead of the default being recorded.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4091934.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.