Barclays Bank UK PLC

Financial Ombudsman decision DRN4088448 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs F complains that Tesco Personal Finance PLC (trading as Tesco Bank) wrongly reported a late payment to her loan account and contacted her about arrears when she had not missed any payments.Treatment in financial difficulty

Mrs F also discovered that a late payment marker had been reported by Tesco Bank on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4088448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.