Bower Retirement Services Ltd

Financial Ombudsman decision DRN4086430 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr and Mrs S complain that Bower Retirement Services Limited, (BRS), did not warn them that if they moved to a house of lower value they might be required to pay back some of their lifetime mortgage to their lender.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4086430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.