Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN4073209 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs S has complained that National Westminster Bank Plc (“NatWest”) mis-sold them an Platinum account in July 2015 and a Reward package added to the Platinum account in January 2016.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4073209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.