Lloyds Bank PLC

Financial Ombudsman decision DRN4072083 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Lloyds said it needed assurance on the identification of an existing account signatoryIdentity checks and access

Lloyds Bank Plc (formerly Lloyds TSB Bank Plc) has failed to process new bank mandates and then provided poor service in the operation of the organisation’s banking facilities.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4072083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.