Everyday Lending Limited

Financial Ombudsman decision DRN4069821 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr S complains that Everyday Lending Limited (ELL) continued to apply interest to his loan when he was on a debt management plan (DMP) meaning his debt wasn’t being reduced.Treatment in financial difficulty

I think it was unfair not to explain what they were doing to help Mr S which caused him a great deal of worry over a long period of time.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4069821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.