Lloyds Bank PLC

Financial Ombudsman decision DRN4068975 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

The money was transferred out of the account by Mrs E when she was tricked into doing so.APP scam refund refused

Lloyds accepts it could have explained things more clearly to Mr and Mrs E at the start. It also accepts it could have acted sooner in trying to get the money back.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4068975.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.