NewDay Ltd

Financial Ombudsman decision DRN4068749 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Miss Z is unhappy with the time taken by NewDay Ltd to clear her credit file when identity fraud had been reported by her.Credit file reporting

She’s also unhappy that the business allowed a credit card to be taken out in her name without carrying out the appropriate checks.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4068749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.