Santander UK Plc
Financial Ombudsman decision DRN4066808 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Identity checks and access
In the Ombudsman’s words
Mr and Mrs A complain that Santander UK Plc: 1. mis-sold a mortgage to them;Product mis-sold
Under complaint 3 the concern is that Santander didn’t ask security questions when returning Mr and Mrs A’s calls.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4066808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.