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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN4062499 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Miss A started on a debt management plan through StepChange Debt Charity (“StepChange”) as she was in financial difficulty.Treatment in financial difficulty
Miss A says Marks & Spencer Financial Service Plc (“M&S”) has charged interest on her credit card unfairly.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4062499.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.