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Elevate Credit International Limited

Financial Ombudsman decision DRN4059217 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs M complains Elevate Credit International Limited (trading as Sunny) lent to her irresponsibly.Irresponsible lending

Sunny has accepted that something may have gone wrong when it provided loans 6 to 16. So, in line with the adjudicator’s recommendation, it agreed to calculate whether any refund of interest would be payable for these loans and to update Mrs M’s credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4059217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.