CURO TRANSATLANTIC LIMITED

Financial Ombudsman decision DRN4054146 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£256redress stated in the decision

Mon Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs D complains that CURO TRANSATLANTIC LIMITED trading as Wage Day Advance gave her loans that were unaffordable.Irresponsible lending

Wage Day Advance didn’t offer her suitable help when she informed it of her financial difficultiesTreatment in financial difficulty

Remove any adverse information recorded on Mrs D’s credit file in relation to those loans.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4054146.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.