Santander UK Plc
Financial Ombudsman decision DRN4044069 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Fri Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
I can appreciate that Mr W has been worried about potentially adverse consequences on his credit file.Credit file reporting
Mr W complains that the compensation Santander UK Plc has offered him is insufficient redress for the poor level of service it has provided to him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4044069.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.