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Financial Ombudsman decision DRN4039986 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs H has given her son, Mr H, power of attorney over her accounts.Bereavement and power of attorney

system error which had prevented this happening automatically on Mrs H’s accountsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4039986.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.