GE Money Home Lending Limited

Financial Ombudsman decision DRN4036853 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mrs B says that she had a clear payment history in 2012 when she last asked for the mortgage to be changed.Treatment in financial difficulty

Mrs B complains that GE Money Home Lending Limited (GE) mis-sold her and her late husband a mortgage in 2007.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4036853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.